Noticeboard

UPDATE 04.09.21 Influenza Vaccine Delivery Issues

Clinics booked for 18th September for the 65 years and overs is cancelled. The message received from the supplier is "due to unforeseen road freight challenges, there will be a delay to the scheduled delivery by one to two weeks." 

Once the Surgery knows more and has a confirmed date, we can once again rebook appointments. Until then all patients booked into the 18th September are cancelled and this may possibly effect the 25th September. Once we know more we will update you. 

We realise what a huge inconvenience this is to you, as well as to the Surgery. Please bear with us - as soon as we have a clear confirmed date we will be contacting again to rebook.
Thank you for your continued support

Appointments

DUE TO THE CURRENT CONRONAVIRUS PANDEMIC WE MUST ASK ALL PATIENTS TO CONTACT THE SURGERY BY PHONE (01977 704777) TO HAVE A TELEPHONE TRIAGE ASSESSMENT BEFORE ANY DECISON IS MADE TO SEE PATIENTS FACE TO FACE. WE WILL ENDEAVOR TO MEET YOUR CLINICAL NEEDS THIS WAY UNTIL FURTHER NOTICE

calendar_penAppointments may be made by telephoning (on the same day) on (01977) 704777 and by using the 24hr booking phone line, by booking on line via our website (login details required) or alternatively by calling at the surgery. The automated system is currently withdrawn due all calls being triaged

Our aim is to offer an appointment on the day you call but some appointments are released up to four weeks in advance. Currently withdrawn

If you wish to see a specific GP on the same day please ask a receptionist but you may have to wait longer to see the GP of your choice.

Please ask a receptionist for a leaflet explaining how the appointment system works.

If you ring up for a GP appointment you may be offered a clinician call back from one of our nurse practitioners who will help with your clinical need.

There are also some telephone appointments available with GPs where this is appropriate.

If you cannot keep an appointment, please inform us as soon as possible as this will allow us to offer the appointment space to another patient. 

PATIENT PARTNER PHONE SYSTEM (24hr pre-booking of appointments) 

From Tuesday April 29th 2014 the surgery launched the Patient Partner automated phone system.

system currently unavailable

What is Patient Partner?

Patient Partner connects to our existing telephone system and clinical database and allows patients to book, cancel and check appointments using their telephone keypad. The system is available up to 24 hours a day and is designed to improve patient access, reduce DNA's (Did Not Attend’s) and relieve some of the pressure on our phone system at busy times such as 8am every morning.

 

How will it work?

When a patient calls the surgery number and they will hear a new option. If you choose to use Patient Partner you will be asked to enter your date of birth and telephone number using the telephone keypad. Your phone details must be up to date as this will be used to identify you on our clinical system and it will reject your log in if there are any differences.

 

When your information has been checked and accepted by the system you will then be offered options to book, cancel or check outstanding appointments. If you choose to book a new appointment the system finds a suitable appointment and offers it to you. The patient then presses a button on the keypad to confirm that this is suitable and we confirm that the appointment has been booked.

On-Line pre-booking of face to face appointments

system currently unavailable

To compliment the Patient Partner system above we have also made our pre bookable available on line via your own secure login to our website. You just need to register your interest with the practice and we will send out to you a temporary password and details how to login for the first time. All you have to do then is change your password and you will be able to look on line 24hrs a day for availability of our pre bookable appointments and secure your choice without having to phone the practice.

Please note: We cannot put every appointment we have on the above 24hr systems as we need to have some available for patients who need to be seen on the same day. Please be aware that we also have the ANP triage system (see below) which is available to all patients who have an urgent same day clinical need  especially if/when all the pre bookable appointments have gone

 Clinical Call-Back

Since Monday June 10th 2013 the surgery have operated a clinical call back system which has aimed to deal with same day patient clinical request needs.

 

How does it work?

When all our same day appointments have been booked, reception staff will offer patients a telephone call back from a clinician who will assess the clinical need of the patient’s request. The clinician will offer help and guidance for any minor illness etc, but may also decide to offer a same day appointment with the Nurse Practitioner or the on call GP if the request is deemed clinically urgent.

 

The pilot has proved to be successful and now replaces the old extra’s system which traditionally had patients experiencing long waits to see GPs after their booked surgeries. Part of our evidence base of success is that our patient A/E attendances are down over 6% and our emergency attendances are down over 12% since July 13 (when compared with the previous year).

Chaperones

All patients are entitled to have a chaperone present for any consultation. Please request this at the time of booking or speak to your GP

 
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