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Noticeboard

 IMPORTANT INFORMATION

For the safety of other patients and staff at the Surgery, we are politely asking anyone who attends to ensure you are wearing a face mask/covering.  If you do not have a mask anything such as a scarf will be adequate. 

Many thanks for your continued support and co-operation

Face Covering Exemptions

Please see the Coronavirus section for details of how to get your own exemption card

EPS4

We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from 4 March 2020

Electronic prescriptions help save the NHS money.

You will receive your prescriptions in the same way as you do now.

Read more about EPS on the NHS Digital website.

https://digital.nhs.uk/services/electronic-prescription-service

OUTBREAK OF THE CORONAVIRUS

For general information on coronavirus, please visit https://www.nhs.uk/conditions/coronavirus-covid-19/

Please DO NOT visit the surgery if you have any concerns.  Visit https://111.nhs.uk/service/covid-19  for further advice on what to do. 

DO NOT COME TO THE SURGERY

Stay indoors and avoid contact with others

Symptoms to look out for: New continuous cough, fever/high temperature, breathing problems, loss of smell or taste

Do not go to work, school or public areas

Avoid visitors in your home

Avoid using public transport or taxis

RESULTS OF 2020 PATIENT SURVEY

The national patient survey results are out and we are pleased to announce that we have scored really highly in most areas and have improved on the previous year.  Our results are higher than the national and CCG averages in nearly all areas. The survey found that:-

96% of patients find the reception team helpful

95% of patients said they were involved in decisions about their care and treatment

100% said they had trust in the professional they saw or spoke to

98% said their needs were met during their last appointment

If you want to view the full report, go to www.gp-patient.co.uk 

It is a very pleasing result and demonstrates the commitment of all the staff at Friarwood.

Youth Appointments

We now provide a small number of appointments especially for young people (13-19yrs) so they can either talk to or see a clinician to discuss any problems. Contact the surgery to ask when these appointments are available every week. 

Care Quality Commission Inspection

The Friarwood Surgery was inspected by a CQC Team on Thursday 24th September 2015, we  received positive feedback from the inspection team on the day which has lead to our official report being published.

The good news is that we were awarded a rating of OUTSTANDING which is a wonderful achievement for all of our hard working and caring staff. This result puts your GP surgery in the top 4% best rated in England. 

The surgery would like to thank the members of the Patient Participation Group for their positive engagement on the day of the inspection and for their ongoing support to help drive us forward on behalf of all of our patients.

Please see the link to our CQC report: CQC Friarwood Report Nov 15

Good News: Free WIFI now available in the surgery for patients.

We need your help

Calling all patients who have used the practice since 23rd March 2020.
We need your help
Please complete the survey to help the practice, it should take no more than 5 minutes.

https://www.surveymonkey.co.uk/r/seeingGPinWF

Coronavirus

Update 16.07.2020

The surgery are unable to provide patients with an exemption card or letter for the wearing of face masks or covers. 

Cards are available to download/print yourself using the following links

https://www.blf.org.uk/support-for-you/coronavirus/what-should-people-with-a-lung-condition-do-now/face-coverings

https://www.asthma.org.uk/advice/triggers/coronavirus-covid-19/what-should-people-with-asthma-do-now/#Exemption

https://www.civicmc.nhs.uk/files/2020/06/Face-Covering-Exemption-Cards.pdf

 

Updated 15.05.2020

General Practice Transparency Notice for GPES Data for Pandemic Planning and Research (COVID-19)

This practice is supporting vital coronavirus (COVID-19) planning and research by sharing your data with NHS Digital.

The health and social care system is facing significant pressures due to the coronavirus (COVID-19) outbreak. Health and care information is essential to deliver care to individuals, to support health, social care and other public services and to protect public health. Information will also be vital in researching, monitoring, tracking and managing the coronavirus outbreak. In the current emergency it has become even more important to share health and care information across relevant organisations. This practice is supporting vital coronavirus planning and research by sharing your data with NHS Digital, the national safe haven for health and social care data in England. 

Our legal basis for sharing data with NHS Digital

NHS Digital has been legally directed to collect and analyse patient data from all GP practices in England to support the coronavirus response for the duration of the outbreak. NHS Digital will become the controller under the General Data Protection Regulation 2016 (GDPR) of the personal data collected and analysed jointly with the Secretary of State for Health and Social Care, who has directed NHS Digital to collect and analyse this data under the COVID-19 Public Health Directions 2020 (COVID-19 Direction).

All GP practices in England are legally required to share data with NHS Digital for this purpose under the Health and Social Care Act 2012 (2012 Act). More information about this requirement is contained in the data provision notice issued by NHS Digital to GP practices.

Under GDPR our legal basis for sharing this personal data with NHS Digital is Article 6(1)(c) - legal obligation. Our legal basis for sharing personal data relating to health, is Article 9(2)(g) – substantial public interest, for the purposes of NHS Digital exercising its statutory functions under the COVID-19 Direction.

The type of personal data we are sharing with NHS Digital

The data being shared with NHS Digital will include information about patients who are currently registered with a GP practice or who have a date of death on or after 1 November 2019 whose record contains coded information relevant to coronavirus planning and research. The data contains NHS Number, postcode, address, surname, forename, sex, ethnicity, date of birth and date of death for those patients. It will also include coded health data which is held in your GP record such as details of:

  • diagnoses and findings
  • medications and other prescribed items
  • investigations, tests and results
  • treatments and outcomes
  • vaccinations and immunisations

How NHS Digital will use and share your data

NHS Digital will analyse the data they collect and securely and lawfully share data with other appropriate organisations, including health and care organisations, bodies engaged in disease surveillance and research organisations for coronavirus response purposes only. These purposes include protecting public health, planning and providing health, social care and public services, identifying coronavirus trends and risks to public health, monitoring and managing the outbreak and carrying out of vital coronavirus research and clinical trials. The British Medical Association, the Royal College of General Practitioners and the National Data Guardian are all supportive of this initiative.

NHS Digital has various legal powers to share data for purposes relating to the coronavirus response. It is also required to share data in certain circumstances set out in the COVID-19 Direction and to share confidential patient information to support the response under a legal notice issued to it by the Secretary of State under the Health Service (Control of Patient Information) Regulations 2002 (COPI Regulations).

Legal notices under the COPI Regulations have also been issued to other health and social care organisations requiring those organisations to process and share confidential patient information to respond to the coronavirus outbreak. Any information used or shared during the outbreak under these legal notices or the COPI Regulations will be limited to the period of the outbreak unless there is another legal basis for organisations to continue to use the information. 

Data which is shared by NHS Digital will be subject to robust rules relating to privacy, security and confidentiality and only the minimum amount of data necessary to achieve the coronavirus purpose will be shared. Organisations using your data will also need to have a clear legal basis to do so and will enter into a data sharing agreement with NHS Digital. Information about the data that NHS Digital shares, including who with and for what purpose will be published in the NHS Digital data release register.

For more information about how NHS Digital will use your data please see the NHS Digital Transparency Notice for GP Data for Pandemic Planning and Research (COVID-19).

National Data Opt-Out

The application of the National Data Opt-Out to information shared by NHS Digital will be considered on a case by case basis and may or may not apply depending on the specific purposes for which the data is to be used. This is because during this period of emergency, the National Data Opt-Out will not generally apply where data is used to support the coronavirus outbreak, due to the public interest and legal requirements to share information.

Your rights over your personal data

To read more about the health and care information NHS Digital collects, its legal basis for collecting this information and what choices and rights you have in relation to the processing by NHS Digital of your personal data, see:


Dear Patient

 

Health services in Wakefield are working together to keep patients safe while providing essential services during the coronavirus (COVID-19) pandemic.  We understand this is a worrying time for all our patients so we are writing to you to tell you what we are doing.

 Practices in the district have moved most appointments to telephone or video consultations. You should not turn up at a GP surgery without an appointment as you will not be seen, please phone us instead.  We will then give you advice on what to do.  The surgery may be very busy at the moment, so you may have to wait longer than usual to speak to someone.

 It is really important that if you’re concerned about an existing health condition - such as a lump in your breast, blood in your pee or poo or unexplained weight loss - or are feeling unwell, you still get in touch with us in the first instance. Don’t leave this to chance.

 Appointments will be carried out by phone or video consultation. If you are asked to attend the surgery, you may be directed to a different practice for your care and this will all be explained to you when we contact you. These measures are needed in order to separate patients who may have COVID-19 symptoms from patients not displaying any symptoms. This will reduce the risk of infection to you, your family and our staff.

 If you require a prescription, ( wakccg.friarwoodscript-request@nhs.net ) ask a friend or family member to put your repeat slip in the box outside the surgery or call the surgery on the usual number (01977 704777).  Please do not over order repeat prescriptions but continue to order as you normally would. Also please be aware we may be transferring those with stable repeat medicines to the electronic Repeat Dispensing (eRD) service to minimise disruption. You may receive a text message about this; please be assured that this is a genuine message intended for you and that the link in the message is secure.

 Anyone experiencing a health emergency must call 999 or go to their local A&E. A health emergency could be if you’re experiencing chest pains, having blackouts, experiencing severe blood loss or notice anything worrying such as slurred speech, a drooping face or loss of feeling in your arms or face. To make sure you get the right treatment, please tell the operator (when ringing 999) if you have coronavirus or symptoms of this and mention this to paramedics on arrival.

 Anyone who has symptoms of coronavirus should stay at home and use the NHS 111 online service (https://111.nhs.uk/covid-19/). Only call 111 if you're unable to get help online.

 If you are self-isolating or shielding and require help such as shopping, collecting medication or someone to speak to, please call us and we can arrange for the NHS Volunteer Responders to contact you.

 Please be patient with our staff who are working under intense pressure and in reduced numbers to provide this essential service. Your understanding and patience is appreciated.

 Stay home; protect the NHS, save lives.

 Yours faithfully,

  

Dr DB Watson

Friarwood Surgery

 

Here is some information that you may find useful:

 

Wakefield Council

 The customer service areas in Wakefield One and County Hall have been temporarily closed to the public.  To find out how to access services visit www.wakefield.gov.uk/about-the-council/coronavirus-information

 For general information (or if you are unable to access the internet) call the customer services team on 0345 8 506 506 (local rate).

NHS website www.nhs.uk/conditions/coronavirus-covid-19

 

May Day Bank Holiday Opening

We will still be here for you over the Bank Holiday weekend. The practice will be open on Friday (8th May).

Phone lines will be open from 8am until 4pm to ensure that any urgent needs can be responded to by an appropriate practice clinician. Please do remember you should not attend the practice without an appointment, as you will not be seen.

If you need to contact us, please do so by ringing the normal practice telephone number.

For the rest of the weekend, the extended hours 'GP Care Wakefield' service is running as usual between 9am and 3pm. To access the service, patients should ring the usual practice number to be redirected to a trained clinician who can assess their issue and arrange a telephone consultation, or appointment locally, if needed.

As you will be able to appreciate, this is an unprecedented time where our staff are extremely busy. Your cooperation, understanding and patience are therefore greatly appreciated. For the latest advice and information about coronavirus, please visit: https://www.nhs.uk/conditions/coronavirus-covid-19/

IMPORTANT NOTICE REGARDING CLINICALLY HIGH RISK PATIENTS – 6 APRIL 2020

We are receiving more and more calls from patients who have not yet received a letter confirming that they are high risk. Unfortunately we cannot give any definitive guidance to patients at this time around who should be placed within the highest clinical risk group as the guidance is changing daily.

A first extract (Phase 1) has been made centrally from our clinical systems to identify most patients in the highest clinical risk group. Those patients have already been sent a “high risk” letter direct from the central NHS team working on this. This was done towards the end of March 2020.

Further searches (Phase 2) are now being created centrally to identify and extract from the clinical systems additional patients who were not picked up through Phase 1. We expect that these searches and further extracts will be completed at some point week commencing 13th April 2020. Following this letters will be sent to those patients directly from the central NHS team working on this.

We are aware that Secondary Care colleagues are reviewing patients across specific specialities and have been informing GP Practices of patients who should be sent a letter from the GP Practice and the reasons why they are identified as high risk. We will action these as and when we receive the instruction from Secondary Care with a letter being sent out from the Practice to each of the identified patients. An appropriate read code will also be added to the clinical system to highlight the patient as being high risk.

We understand that a number of patients have already self-identified as high risk via the Gov.uk website. As GP Practices we have been told that we will be sent details where any of our patients have done this so that these can be reviewed to determine clinically if any of those patients should be included in the highest clinical risk group. Where a patient is clinically felt to be in the highest risk group the Practice will send a letter to the patient confirming this.

These are the only asks of GP Practices at the moment and we have currently been asked to hold off identifying additional patients until the Phase 2 searches and process has been completed. We understand that that this is incredibly frustrating to patients however this is the process which is currently being followed.

The NHS in Wakefield and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to protect patients, our community and NHS staff while ensuring as many services as possible are available to the public.

If you have symptoms associated with coronavirus including a new continuous cough and/or a high temperature, you are advised to stay at home for 7 days.

Please do not book a GP appointment or attend your GP practice.

If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home. After 14 days, anyone you live with who does not have symptoms can return to their normal routine.

But if, anyone in your home  gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days. The most up-to-date public guidance is always online at www.nhs.uk/coronavirus

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service https://111.nhs.uk/ that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you are advised to do so by the online service or you cannot go online.

During this time if you have any other medical needs please contact the surgery telephone and your health needs will be assessed - this may lead to a face to face  consultation if needed.

Rescue pack requests - Covid-19


We have been made aware of some inaccurate information circulating regarding special ‘rescue packs’ for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (COPD). We are not currently changing our usual advice about emergency supplies of antibiotics and steroids. The main reason for this is that we understand neither would help in the early stages of a COVID-19 (coronavirus) infection and people might delay seeking advice if they became increasingly short of breath.

We are getting increased demand for inhalers from people who have not had inhalers for several years. This is not recommended and inhalers should only be restarted if your symptoms have returned. Please only request inhalers if you are currently using them and please visit Asthma UK www.asthma.org.uk or British Lung Foundation www.blf.org.uk for further information. We would also like to reassure you that the large majority of people, even with underlying risk factors, will have a mild to moderate illness and recover well. Information on COVID-19 can be found online at nhs.uk/coronavirus

We will continue to update our patients as this remains a very fluid situation and your understanding is very much appreciated. Please remain courteous to our staff at this difficult time.

Our priority is the health and safety of all our patients.

How GP practices in Wakefield will be working to tackle coronavirus

The ongoing coronavirus pandemic has put an increased demand on primary care services in Wakefield.

As a result of this, and in line with this week’s government’s guidelines about staying at home to stop the spread of the virus, patients should not attend their GP surgery without an appointment and should make contact by telephone – but only when necessary.

If you do have a confirmed face-to-face appointment with a clinician, you may be asked to see them at a neighbouring GP practice to the one you would usually attend.

This is because some practices will be closed or reorganising themselves to effectively cope with increased demand and suspected coronavirus (COVID-19) patients.

These changes will begin to take effect from Tuesday 31 March.

The location at which you will be seen will always be communicated to you by your clinical team who you will always be able to contact via your usual GP practice number.

As you will be able to appreciate, this is an unprecedented time so your cooperation, understanding and patience are greatly appreciated. Please continue to keep up to date with the latest advice around coronavirus on the NHS website: https://www.nhs.uk/conditions/coronavirus-covid-19/



 
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