Noticeboard

Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.

Your GP practice is open and if you need to see your GP, please ring us on 01977 704777 or visit our website and click on the blue box 'GP Online Service' – our opening hours are Monday to Friday 8am - 6.30pm

You can also call NHS 111. Please do not come to the surgery unless you have an appointment.

If you are waiting for a check-up, please be assured we will be in touch

Appointments are being delivered face-to-face, online and over the telephone. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.

IMPORTANT INFORMATION

For the safety of other patients and staff at the Surgery, we are politely asking anyone who attends to ensure you are wearing a face mask/covering.  If you do not have a mask anything such as a scarf will be adequate. 

Many thanks for your continued support and co-operation

Face Covering Exemptions

Please see the Coronavirus section for details of how to get your own exemption card

EPS4

We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from 4 March 2020

Electronic prescriptions help save the NHS money.

You will receive your prescriptions in the same way as you do now.

Read more about EPS on the NHS Digital website.

https://digital.nhs.uk/services/electronic-prescription-servi

RESULTS OF 2020 PATIENT SURVEY

The national patient survey results are out and we are pleased to announce that we have scored really highly in most areas and have improved on the previous year.  Our results are higher than the national and CCG averages in nearly all areas. The survey found that:-

96% of patients find the reception team helpful

95% of patients said they were involved in decisions about their care and treatment

100% said they had trust in the professional they saw or spoke to

98% said their needs were met during their last appointment

If you want to view the full report, go to www.gp-patient.co.uk 

It is a very pleasing result and demonstrates the commitment of all the staff at Friarwood.

Youth Appointments

We now provide a small number of appointments especially for young people (13-19yrs) so they can either talk to or see a clinician to discuss any problems. Contact the surgery to ask when these appointments are available every week. 

Care Quality Commission Inspection

The Friarwood Surgery was inspected by a CQC Team on Thursday 24th September 2015, we  received positive feedback from the inspection team on the day which has lead to our official report being published.

The good news is that we were awarded a rating of OUTSTANDING which is a wonderful achievement for all of our hard working and caring staff. This result puts your GP surgery in the top 4% best rated in England. 

The surgery would like to thank the members of the Patient Participation Group for their positive engagement on the day of the inspection and for their ongoing support to help drive us forward on behalf of all of our patients.

Please see the link to our CQC report: CQC Friarwood Report Nov 15

Good News: Free WIFI now available in the surgery for patients.

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 Welcome to Friarwood Surgery Online

The doctors and staff at Friarwood surgery in Pontefract are proud to offer the highest standard of patient-centred healthcare.  We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.

If you require any information that appears on this website in a different format in order to help with sensory impairment please contact the Practice.

 

Please see our Coronavirus tab on the right hand side for information and advice

Telephone Calls

Due to an increasing amount of telephone calls, the GP's have taken the decision to put a time restriction for routine same day call backs.
You will now need to call before 11am to guarantee you receive a call back the same day.
If you call after 11 and it is not urgent you will be asked to call back the next working day (before 11am) Please note the clinician is only able to call back once, the calls are AM or PM. If you know you may be busy and unable to answer the telephone please arrange for a day you will be free.
Please tell the receptionist if you have covid-19 symptoms, even if your call is for another matter.

Covid-19 symptoms:

▪️ high temperature
▪️ new, continuous cough
▪️ loss/change in sense of smell
▪️ loss/change in sense of taste

The GP's and Nurse Practitioners are currently triaging all calls, they are doing video consultations, as well as face to face if it's deemed necessary to invite patients into the surgery.
Please respect our reception staff - they are doing a very difficult job ensuring all our patients are dealt with under the strict guidelines that they currently having to work with.

Vaccinations

Influenza Vaccines

Appointments are now available to book.  

Clinics are being held on a Saturday only, please book with a member of staff.

Due to delivery dates of flu vaccines the 1st clinic will be held on Saturday 3rd October for 65 years and over only.

10th October for 18 years and over 

Please note that we are unable to offer 50 to 64 year olds who do not have a qualifying health condition a vaccination until all other patients have been done. 

Children's Nasal vaccines are available now - contact the surgery to book. 

Please see appointments tab for qualifying ages and conditions.

Shingles

Are you 70-75 or 78-79 years of age???

Yes - Then your eligible for a shingles vaccination, any time in the year, not as previous which was around the Flu season. If eligible then contact us (01977 704777) at the surgery to arrange your immunisation.  If you are 76 or 77 you will be eligible once you reach the qualifying age. 

Friends & Family Test

From the 1st December 2014 all GP practices are required to ask patients the Friends & Family test questions that will be monitored by NHS England on a monthly basis. The two questions are as follows:

  • How likely are you to recommend our GP Surgery to friends and family if they needed similar care or treatment?

  • Can you tell us why you gave that response?

Please feel free to offer us your opinion of how you think we measure up against these questions by clicking on the 'Friends & Family survey' tab at the right of the page .

 

 Patient Participation Group

We always welcome new members to our PPG, so if you want to make a difference, get involved!  

 

 Online Appointments and Prescriptions registration  

Please phone the Surgery we will post out login details to your home address

Please note the box at the bottom of the prescription ordering page is for you to request which pharmacy you would like your prescription to be sent to.

 

CQC Statement of Purpose

(Health and Social Care Act 2008)

For further information please click on number 1 & 2 in the right hand column.  

(Site updated 17/09/2020)
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