Noticeboard

Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.

Your GP practice is open and if you need to see your GP, please ring us on 01977 704777 or visit our website and click on the blue box 'GP Online Service' – our opening hours are Monday to Friday 8am - 6.30pm

You can also call NHS 111. Please do not come to the surgery unless you have an appointment.

If you are waiting for a check-up, please be assured we will be in touch

Appointments are being delivered face-to-face, online and over the telephone. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.

IMPORTANT INFORMATION

For the safety of other patients and staff at the Surgery, we are politely asking anyone who attends to ensure you are wearing a face mask/covering.  If you do not have a mask anything such as a scarf will be adequate. 

Many thanks for your continued support and co-operation

Face Covering Exemptions

Please see the Coronavirus section for details of how to get your own exemption card

EPS4

We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from 4 March 2020

Electronic prescriptions help save the NHS money.

You will receive your prescriptions in the same way as you do now.

Read more about EPS on the NHS Digital website.

https://digital.nhs.uk/services/electronic-prescription-servi

RESULTS OF 2020 PATIENT SURVEY

The national patient survey results are out and we are pleased to announce that we have scored really highly in most areas and have improved on the previous year.  Our results are higher than the national and CCG averages in nearly all areas. The survey found that:-

96% of patients find the reception team helpful

95% of patients said they were involved in decisions about their care and treatment

100% said they had trust in the professional they saw or spoke to

98% said their needs were met during their last appointment

If you want to view the full report, go to www.gp-patient.co.uk 

It is a very pleasing result and demonstrates the commitment of all the staff at Friarwood.

Youth Appointments

We now provide a small number of appointments especially for young people (13-19yrs) so they can either talk to or see a clinician to discuss any problems. Contact the surgery to ask when these appointments are available every week. 

Care Quality Commission Inspection

The Friarwood Surgery was inspected by a CQC Team on Thursday 24th September 2015, we  received positive feedback from the inspection team on the day which has lead to our official report being published.

The good news is that we were awarded a rating of OUTSTANDING which is a wonderful achievement for all of our hard working and caring staff. This result puts your GP surgery in the top 4% best rated in England. 

The surgery would like to thank the members of the Patient Participation Group for their positive engagement on the day of the inspection and for their ongoing support to help drive us forward on behalf of all of our patients.

Please see the link to our CQC report: CQC Friarwood Report Nov 15

Good News: Free WIFI now available in the surgery for patients.

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Welcome to Friarwood Surgery

We are here to help you.

The NHS is doing things a little differently at the moment due to Coronavirus. 

GP practices across Wakefield are working together to prioritise same day care and symptoms which might indicate serious illness.  We ask that you do not come to the surgery in person unless booked in for a face to face appointment

 You can contact us online https://www.friarwoodsurgery.co.uk/ or by calling us on 01977 704777.  We will then give you advice about what to do.  A phone or video consultation with a GP, nurse or other healthcare professional will usually be booked for you as many problems can be sorted out this way.  If you are booked for a confirmed face-to-face appointment with a doctor or nurse you may be asked to see them at a neighbouring GP practice to the one you would usually attend. This is to help the health service effectively cope with increased demand and suspected coronavirus (COVID-19) patients. We will always let you know the location at which you will be seen.

As we are dealing with more telephone and video consultations we are dealing with an increased number of phone calls.  Avoid busy periods (8am to 12 noon) when contacting us about any non-urgent matters such as sick notes, prescription queries and routine check-ups. This helps us to prioritise our calls for those who have a same day medical problem.  Online services may suit you instead of a phone call.

If a telephone appointment is made with a doctor or nurse, make sure that the receptionist knows your current phone number and any times you cannot answer the phone.  If you are calling about someone else let the receptionist know.  Phone again if things get worse.

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.  You can find out more about the services on offer by visiting www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/  If you are not sure if you need urgent medical care use www.111.nhs.uk  or phone 111 to find out.  The 111 service can book you into the urgent care centre at Pontefract if this is what you need.

If it is not a life-threatening emergency and you don’t need immediate medical attention, other options should be considered before dialling 999 or visiting the Emergency Department.  

Choosing the most appropriate place for care allows Emergency Department staff to help people whose lives are at risk and can also potentially save you a long wait.

 

Please see our Coronavirus tab on the right hand side for information and advice

Telephone Calls

Due to an increasing amount of telephone calls, the GP's have taken the decision to put a time restriction for routine same day call backs.
You will now need to call before 11am to guarantee you receive a call back the same day.
If you call after 11 and it is not urgent you will be asked to call back the next working day (before 11am) Please note the clinician is only able to call back once, the calls are AM or PM. If you know you may be busy and unable to answer the telephone please arrange for a day you will be free.
Please tell the receptionist if you have covid-19 symptoms, even if your call is for another matter.

Covid-19 symptoms:

▪️ high temperature
▪️ new, continuous cough
▪️ loss/change in sense of smell
▪️ loss/change in sense of taste

The GP's and Nurse Practitioners are currently triaging all calls, they are doing video consultations, as well as face to face if it's deemed necessary to invite patients into the surgery.
Please respect our reception staff - they are doing a very difficult job ensuring all our patients are dealt with under the strict guidelines that they currently having to work with.

Echo Community Programme

Echo Community Programme with support from Dr Watson and Partners at Friarwood Surgery, are proud to be able to offer specifically for the elderly, those isolating/shielding or with a disability, a new Winter Covid-19 Home Visit Support Provision. Starting on Tuesday 1st of December '20 from 9-30 to 1pm, and weekly thereafter.

If this is something you feel you, yourself or anyone you know will benefit from please contact

Annette Jones on 07931210334
Carole Williams on 07399485366
ECHO Community Programme (Every Child Has Options)

  

(Site updated 30/11/2020)
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