We now provide a small number of appointments especially for young people (13-19yrs) so they can either talk to or see a clinician to discuss any problems. Contact the surgery to ask when these appointments are available every week.
Care Quality Commission Inspection
The Friarwood Surgery was inspected by a CQC Team on Thursday 24th September 2015, we received positive feedback from the inspection team on the day which has lead to our official report being published.
The good news is that we were awarded a rating of OUTSTANDING which is a wonderful achievement for all of our hard working and caring staff. This result puts your GP surgery in the top 4% best rated in England.
The surgery would like to thank the members of the Patient Participation Group for their positive engagement on the day of the inspection and for their ongoing support to help drive us forward on behalf of all of our patients.
Please see the link to our CQC report: CQC Friarwood Report Nov 15
PLEASE NOTE: Change to service
THE REPEAT PRESCRIPTION PHONE LINE WAS DISCONTINUED ON 4th APRIL 2016.
In line with a new NHS Patient Safety Program, the Doctors at Friarwood Surgery agreed that the clinical risk associated with accepting repeat prescription requests over the telephone needs to be limited. The decision has been made to cease this service on 4th April 2016 and was been made entirely in the interest of patient safety.
Why Have We Changing?
Our new systems will be safer for patients.
Some requests for medication over the phone are not clear and it can take considerable time and effort to clarify what is required.
Written requests avoid potential confusion and medication errors.
In addition to improving patient safety it will reduce the number of telephone calls to the practice which will improve telephone access for those in need of emergency help, advice or making an appointment.