This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Urgent Update 18.05.2020

We have received reports today of a possible scam. Some women are being contacted by text message, claiming to be from the call and recall service to advise they are overdue for cervical screening. The message asks them to call a mobile number and provide personal details.

 

These messages are not from the NHS Cervical Screening Programme.

 

If you receive one of these messages please let the surgery know so we may notify the correct authorities. 

EPS4

We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from 4 March 2020

Electronic prescriptions help save the NHS money.

You will receive your prescriptions in the same way as you do now.

Read more about EPS on the NHS Digital website.

https://digital.nhs.uk/services/electronic-prescription-service

OUTBREAK OF THE CORONAVIRUS

For general information on coronavirus, please visit https://www.nhs.uk/conditions/coronavirus-covid-19/

Please DO NOT visit the surgery if you have any concerns.  Visit https://111.nhs.uk/service/covid-19  for further advice on what to do. 

DO NOT COME TO THE SURGERY

Stay indoors and avoid contact with others

Symptoms to look out for: New cough, fever/high temperature, breathing problems

Do not go to work, school or public areas

Avoid visitors in your home

Avoid using public transport or taxis

RESULTS OF 2019 PATIENT SURVEY

The national patient survey results are out and we are pleased to announce that we have scored really highly in most areas and have improved on the previous year.  Our results are higher than the national and CCG averages in nearly all areas. The survey found that:-

91% of patients find the reception team helpful

95% of patients said they were involved in decisions about their care and treatment

99% said they had trust in the professional they saw or spoke to

95% said their needs were met during their last appointment

If you want to view the full report, go to www.gp-patient.co.uk 

It is a very pleasing result and demonstrates the commitment of all the staff at Friarwood.

Youth Appointments

We now provide a small number of appointments especially for young people (13-19yrs) so they can either talk to or see a clinician to discuss any problems. Contact the surgery to ask when these appointments are available every week. 

Care Quality Commission Inspection

The Friarwood Surgery was inspected by a CQC Team on Thursday 24th September 2015, we  received positive feedback from the inspection team on the day which has lead to our official report being published.

The good news is that we were awarded a rating of OUTSTANDING which is a wonderful achievement for all of our hard working and caring staff. This result puts your GP surgery in the top 4% best rated in England. 

The surgery would like to thank the members of the Patient Participation Group for their positive engagement on the day of the inspection and for their ongoing support to help drive us forward on behalf of all of our patients.

Please see the link to our CQC report: CQC Friarwood Report Nov 15

Good News: Free WIFI now available in the surgery for patients.

Help Us to Help You

district_nurseWe will try to help you by:

  • Treating you with respect in a friendly and welcoming way
  • Making every effort to run our surgeries to time, but if there is a long delay we will keep you fully informed
  • Giving you an appointment with a doctor within one working day.
  • Keeping our premises clean, tidy and comfortable
  • Giving you information about your illness with advice on lifestyle issues to help you
  • Keeping all your medical details confidential.

We ask you to help us by:

  • Being courteous to staff and doctors at all times
  • Letting the surgery know if you are unable to attend for an appointment
  • Requesting house calls only if you are too ill to leave your home. You will be asked to arrange transport if you are well enough to travel
  • Remembering that one appointment is for one main problem and always for only one patient
  • Giving you information about your illness with advice on lifestyle issues to help you.

Zero Tolerence

Please note that we have a policy of zero tolerence should any patient subject any member of the practice or other patients to verbal or physical abuse.

Patients giving abuse will be told to register with another practice and the police will be called if this is thought necessary.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website