Noticeboard

Update 29.11.21

Dear Patients, 

Due to unprecedented staff shortages, we are extremely busy at the moment and you may therefore have to wait longer than we would like for routine consultations. 

Please bear with us during busy times and help our staff by considering other options on offer such as the Community Pharmacy consultation Service. 

Please treat our staff with consideration and respect during this difficult time. 

Thank you

Friarwood Surgery Partners. 

Comments & Complaints

suggestions

We welcome any suggestions or comments that you may have about our services. Put a note in the suggestion box in the waiting room, speak to one of the staff or the Practice Manager

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager Mrs Karen Chapman by telephone or, if you prefer, in writing. Every effort will be made to answer your concerns as quickly, and as amicably, as possible.

Independent advice and help with any complaint can be given by ICAS 

This is a free service and is available through the Citizens Advice Bureau. Citizens Advice Website

The Health Service Ombudsman in England

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website