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Noticeboard

EPS4

We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from 4 March 2020

Electronic prescriptions help save the NHS money.

You will receive your prescriptions in the same way as you do now.

Read more about EPS on the NHS Digital website.

https://digital.nhs.uk/services/electronic-prescription-service

OUTBREAK OF THE CORONAVIRUS

For general information on coronavirus, please visit https://www.nhs.uk/conditions/coronavirus-covid-19/

Please DO NOT visit the surgery if you have any concerns.  Visit https://111.nhs.uk/service/covid-19  for further advice on what to do. 

DO NOT COME TO THE SURGERY

Stay indoors and avoid contact with others

Symptoms to look out for: New cough, fever/high temperature, breathing problems

Do not go to work, school or public areas

Avoid visitors in your home

Avoid using public transport or taxis

RESULTS OF 2019 PATIENT SURVEY

The national patient survey results are out and we are pleased to announce that we have scored really highly in most areas and have improved on the previous year.  Our results are higher than the national and CCG averages in nearly all areas. The survey found that:-

91% of patients find the reception team helpful

95% of patients said they were involved in decisions about their care and treatment

99% said they had trust in the professional they saw or spoke to

95% said their needs were met during their last appointment

If you want to view the full report, go to www.gp-patient.co.uk 

It is a very pleasing result and demonstrates the commitment of all the staff at Friarwood.

Youth Appointments

We now provide a small number of appointments especially for young people (13-19yrs) so they can either talk to or see a clinician to discuss any problems. Contact the surgery to ask when these appointments are available every week. 

Care Quality Commission Inspection

The Friarwood Surgery was inspected by a CQC Team on Thursday 24th September 2015, we  received positive feedback from the inspection team on the day which has lead to our official report being published.

The good news is that we were awarded a rating of OUTSTANDING which is a wonderful achievement for all of our hard working and caring staff. This result puts your GP surgery in the top 4% best rated in England. 

The surgery would like to thank the members of the Patient Participation Group for their positive engagement on the day of the inspection and for their ongoing support to help drive us forward on behalf of all of our patients.

Please see the link to our CQC report: CQC Friarwood Report Nov 15

Good News: Free WIFI now available in the surgery for patients.

Please Note: New Travel Questionnaire added on the right side of the website for patients to fill in when they have any requests for travel vaccinations.

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When We Are Closed

outofhoursWhen the surgery is closed, calls for urgent care will be forwarded automatically to our Out of Hours service providers.

The Wakefield District Primary Care Trust is responsible for all out of hours cover.

NHS 111

In the case of urgent need when the practice is closed you can call NHS 111 (just dial 111 on your phone).

 

What is NHS 111?

 

NHS 111 is a new free telephone service being introduced nationally to make it easier for people to access local health and social care services when they have an urgent need. In Yorkshire and the Humber, this service will be provided by Yorkshire Ambulance Service (YAS) NHS Trust. It will supersede the NHS Direct telephone service (0845 46 47), and will provide a general number for people to call when their need is urgent but not considered life-threatening (999).

 

It will be available 24 hours a day, 7 days a week and 365 (366 in a leap year) days a year. Calls from mobiles and landlines are free and the service is intended to respond to people’s health and social care needs when:

 

§  it is not a life-threatening situation, and therefore is less urgent than a 999 call

§  the patient does not have a GP to call or a GP is not available

§  the caller feels they cannot wait and is simply unsure of which service they require

§  the caller requires health information or reassurance about what to do next.

 

NHS 111 calls are answered by highly-trained call handlers, who make up 80% of the frontline workforce, supported by experienced clinicians who assess the caller’s needs and determine the most appropriate course of action, including:

 

§  for callers facing an emergency, dispatching an ambulance without delay

§  where a face-to-face consultation is required, an appointment will be booked where that facility exists through compatible technology or the caller will be referred to the service that has the appropriate skills and resources to meet their needs in the required timeframe

§  for callers who do not require a face-to-face consultation, information, advice or reassurance will be provided

§  where the call is outside the scope of NHS 111, the caller will be signposted to an appropriate alternative service.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website