Comments & Complaints
We welcome any suggestions or comments that you may have about our services. Put a note in the suggestion box in the waiting room, speak to one of the staff or the Practice Manager
We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if you prefer, in writing. Every effort will be made to answer your concerns as quickly, and as amicably, as possible.
The Patient Advice and Liaison Service (PALS) at Castleford, Normanton & District Hospital, Hightown, Castleford WE10 5LT is also there to offer help and advice. For furhter information about PALS see our Patient Advice page
Independent advice and help with any complaint can be given by ICAS (Independent Complaints Advisory Service). This is a free service and is available through the Citizens Advice Bureau. Telephone 0845 120 3734.
The Health Service Ombudsman in England
The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.