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Noticeboard

We now provide a small number of appointments especially for young people (13-19yrs) so they can either talk to or see a clinician to discuss any problems. Contact the surgery to ask when these appointments are available every week. 

Care Quality Commission Inspection

The Friarwood Surgery was inspected by a CQC Team on Thursday 24th September 2015, we  received positive feedback from the inspection team on the day which has lead to our official report being published.

The good news is that we were awarded a rating of OUTSTANDING which is a wonderful achievement for all of our hard working and caring staff. This result puts your GP surgery in the top 4% best rated in England. 

The surgery would like to thank the members of the Patient Participation Group for their positive engagement on the day of the inspection and for their ongoing support to help drive us forward on behalf of all of our patients.

Please see the link to our CQC report: CQC Friarwood Report Nov 15

Good News: Free WIFI now available in the surgery for patients.

 

Comments & Complaints

suggestions

We welcome any suggestions or comments that you may have about our services. Put a note in the suggestion box in the waiting room, speak to one of the staff or the Practice Manager

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if you prefer, in writing. Every effort will be made to answer your concerns as quickly, and as amicably, as possible.

The Patient Advice and Liaison Service (PALS) at Castleford, Normanton & District Hospital, Hightown, Castleford WE10 5LT is also there to offer help and advice. For furhter information about PALS see our Patient Advice page

Independent advice and help with any complaint can be given by ICAS (Independent Complaints Advisory Service). This is a free service and is available through the Citizens Advice Bureau. Telephone 0845 120 3734.

The Health Service Ombudsman in England

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.

 
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