When We Are Closed
When the surgery is closed, calls for urgent care will be forwarded automatically to our Out of Hours service providers.
The Wakefield District Primary Care Trust is responsible for all out of hours cover.
In the case of urgent need when the practice is closed you can call NHS 111 (just dial 111 on your phone).
What is NHS 111?
NHS 111 is a new free telephone service being introduced nationally to make it easier for people to access local health and social care services when they have an urgent need. In Yorkshire and the Humber, this service will be provided by Yorkshire Ambulance Service (YAS) NHS Trust. It will supersede the NHS Direct telephone service (0845 46 47), and will provide a general number for people to call when their need is urgent but not considered life-threatening (999).
It will be available 24 hours a day, 7 days a week and 365 (366 in a leap year) days a year. Calls from mobiles and landlines are free and the service is intended to respond to people’s health and social care needs when:
§ it is not a life-threatening situation, and therefore is less urgent than a 999 call
§ the patient does not have a GP to call or a GP is not available
§ the caller feels they cannot wait and is simply unsure of which service they require
§ the caller requires health information or reassurance about what to do next.
NHS 111 calls are answered by highly-trained call handlers, who make up 80% of the frontline workforce, supported by experienced clinicians who assess the caller’s needs and determine the most appropriate course of action, including:
§ for callers facing an emergency, dispatching an ambulance without delay
§ where a face-to-face consultation is required, an appointment will be booked where that facility exists through compatible technology or the caller will be referred to the service that has the appropriate skills and resources to meet their needs in the required timeframe
§ for callers who do not require a face-to-face consultation, information, advice or reassurance will be provided
§ where the call is outside the scope of NHS 111, the caller will be signposted to an appropriate alternative service.