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Noticeboard

We now provide a small number of appointments especially for young people (13-19yrs) so they can either talk to or see a clinician to discuss any problems. Contact the surgery to ask when these appointments are available every week. 

Care Quality Commission Inspection

The Friarwood Surgery was inspected by a CQC Team on Thursday 24th September 2015, we  received positive feedback from the inspection team on the day which has lead to our official report being published.

The good news is that we were awarded a rating of OUTSTANDING which is a wonderful achievement for all of our hard working and caring staff. This result puts your GP surgery in the top 4% best rated in England. 

The surgery would like to thank the members of the Patient Participation Group for their positive engagement on the day of the inspection and for their ongoing support to help drive us forward on behalf of all of our patients.

Please see the link to our CQC report: CQC Friarwood Report Nov 15

PLEASE NOTE: Change to service

THE REPEAT PRESCRIPTION PHONE LINE WAS DISCONTINUED ON 4th APRIL 2016.

  • In line with a new NHS Patient Safety Program, the Doctors at Friarwood Surgery agreed that the clinical risk associated with accepting repeat prescription requests over the telephone needs to be limited. The decision has been made to cease this service on 4th April 2016 and was been made entirely in the interest of patient safety.

    Why Have We Changing?

    Our new systems will be safer for patients.

    Some requests for medication over the phone are not clear and it can take considerable time and effort to clarify what is required.

    Written requests avoid potential confusion and medication errors.

    In addition to improving patient safety it will reduce the number of telephone calls to the practice which will improve telephone access for those in need of emergency help, advice or making an appointment.

When We Are Closed

outofhoursWhen the surgery is closed, calls for urgent care will be forwarded automatically to our Out of Hours service providers.

The Wakefield District Primary Care Trust is responsible for all out of hours cover.

NHS 111

In the case of urgent need when the practice is closed you can call NHS 111 (just dial 111 on your phone).

 

What is NHS 111?

 

NHS 111 is a new free telephone service being introduced nationally to make it easier for people to access local health and social care services when they have an urgent need. In Yorkshire and the Humber, this service will be provided by Yorkshire Ambulance Service (YAS) NHS Trust. It will supersede the NHS Direct telephone service (0845 46 47), and will provide a general number for people to call when their need is urgent but not considered life-threatening (999).

 

It will be available 24 hours a day, 7 days a week and 365 (366 in a leap year) days a year. Calls from mobiles and landlines are free and the service is intended to respond to people’s health and social care needs when:

 

§  it is not a life-threatening situation, and therefore is less urgent than a 999 call

§  the patient does not have a GP to call or a GP is not available

§  the caller feels they cannot wait and is simply unsure of which service they require

§  the caller requires health information or reassurance about what to do next.

 

NHS 111 calls are answered by highly-trained call handlers, who make up 80% of the frontline workforce, supported by experienced clinicians who assess the caller’s needs and determine the most appropriate course of action, including:

 

§  for callers facing an emergency, dispatching an ambulance without delay

§  where a face-to-face consultation is required, an appointment will be booked where that facility exists through compatible technology or the caller will be referred to the service that has the appropriate skills and resources to meet their needs in the required timeframe

§  for callers who do not require a face-to-face consultation, information, advice or reassurance will be provided

§  where the call is outside the scope of NHS 111, the caller will be signposted to an appropriate alternative service.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website